The stars of this call are Miss Julie Marshall (Receptionist), Mike Barns (client), Dave Preston (an employee of the company). As you […]

I often get strange looks when I say things like “Just pop it (down) there, please” – I’m sure I don’t need […]

Nowadays your presentations don’t have to be these formal affairs with high-faluting language, which was guaranteed to put your audience to sleep. […]

Here’s a telephone conversation between a P.A. (personal assistant) and a very irate customer. If the conversation seems slightly odd, then that’s […]

Natives often use phrasal verbs instead of more common verbs, which can be tricky for non-natives. A phrasal verb is (verb + […]